Tag: customer service

Introduction

Welcome to Chellu Solutions! These Terms and Conditions govern your use of our website, www.chellu.tech, as well as any services provided by Chellu Solutions. By accessing or using our website or engaging in any services offered by Chellu Solutions, you agree to be bound by these Terms and Conditions. These terms apply to all interactions with Chellu Solutions, including but not limited to website usage, service agreements, and any business transactions. If you do not agree with any part of these terms, please refrain from using our website and services.

User Accounts

2.1 Registration:

In order to access certain services on our website, such as making purchases, enrolling in courses, or accessing our client zone, you must create a user account. You agree to provide accurate and up-to-date information during the registration process and to keep your account details secure.

2.2 Account Responsibility:

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. We reserve the right to suspend or terminate your account if we suspect any unauthorized use or violation of these Terms and Conditions.

Data Collection and Usage

3.1 Personal Information:

We collect personal information, including names, email addresses, phone numbers, IP addresses, and other relevant details, for the purpose of providing and improving our services. We may use this information to communicate with you, process your orders, provide support, and personalize your experience on our website.

3.2 Cookies and Tracking:

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and for marketing purposes. By using our website, you consent to the use of cookies in accordance with our Privacy Policy.

Third-Party Services

4.1 Integration:

Our website may integrate with third-party services, such as Google, Microsoft, Plesk, Uniform Domains, Facebook, Chellu CRM, and 3cx. These services may have their own terms and privacy policies, and your use of their services is subject to their respective terms.

Data Security

5.1 Data Protection:

We take reasonable technical and organizational measures to protect the personal information we collect and prevent unauthorized access, loss, or destruction of data. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.

Data Sharing

6.1 Third-Party Disclosure:

We do not share your personal data with unauthorized third-party companies. However, we may disclose your information if required by law or if necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

User Rights

7.1 Access and Modification:

You have the right to access, modify, or delete the personal information we hold about you. You can update your account details or contact us to exercise these rights.

Legal Compliance

8.1 POPIA Compliance:

We comply with the Protection of Personal Information Act (POPIA) as per South African law. We are committed to handling your personal information in accordance with applicable data protection laws and regulations.

Payment Terms

9.1 Payment Obligations:

All payments for services provided by Chellu Solutions must be made in accordance with the agreed-upon invoicing schedule. Failure to make timely payments may result in service suspension as outlined below.

9.2 Failed Payments and Service Suspension:

In the event of a failed payment on any invoice, Chellu Solutions reserves the right to suspend all services associated with your account, including fully paid services. Service suspension may occur if outstanding balances remain unpaid beyond the due date specified on the invoice. Services will only be reinstated once full payment has been received and processed.

9.3 Client Responsibility for Payment Delays:

It is the client’s responsibility to communicate any delays in payment and to make a reasonable arrangement to settle the account in full. Failure to do so may result in service suspension until the outstanding balance is paid.

Service Termination & Cancellation

10.1 Termination by Client:

Clients may request service cancellation by providing written notice. For month-to-month agreements, a one-month calendar notice is required. If on a fixed-term contract, written cancellation notice must be given within one month of the contract’s expiration. Long-term agreements will automatically renew unless cancellation notice is provided in time, in which case the agreement will be extended for the same duration as the previous term.

10.2 Termination by Chellu Solutions:

Chellu Solutions reserves the right to terminate or suspend services due to non-payment, violation of these Terms and Conditions, or any activity deemed harmful to our systems, other users, or third parties.

Price Adjustments

Chellu Solutions will inform clients of any price increases within a reasonable timeframe as communicated by our suppliers. However, some suppliers may implement price increases without prior notice, and we cannot guarantee advance notification in such cases.

Limitation of Liability

Chellu Solutions shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to data loss, service interruptions, or third-party failures. Our liability shall be limited to the amount paid for the affected service.

Acceptable Use Policy (AUP)

Clients must use our services responsibly and in compliance with applicable laws. Prohibited activities include, but are not limited to, spamming, hacking, and hosting illegal content. Violation of this policy may result in immediate termination of services.

Changes to Services

Chellu Solutions reserves the right to modify, discontinue, or upgrade services at any time. Reasonable efforts will be made to notify clients of significant changes.

Governing Law & Jurisdiction

These Terms and Conditions are governed by South African law. Any disputes shall be resolved in the appropriate courts of South Africa.

Confidentiality Agreement

Clients agree to keep any confidential information received from Chellu Solutions private and not disclose it to unauthorized parties.

Force Majeure

Chellu Solutions is not liable for any failure to perform due to circumstances beyond our control, including natural disasters, cyber-attacks, government actions, or other unforeseeable events.

Updates and Modifications

11.1 Policy Changes:

We reserve the right to modify or update these Terms and Conditions and the Privacy Policy at any time. Any changes will be effective upon posting the revised versions on our website. We encourage you to review these policies periodically to stay informed about any updates.

If you have any questions or concerns about these Terms and Conditions, please contact us at admin@chellu.tech.

Privacy Policy

Please refer to the separate document titled “Privacy Policy” for detailed information on how we collect, use, and protect your personal data.

By using our website, you acknowledge that you have read, understood, and agreed to our Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us at admin@chellu.tech.